The Creating Work Competency Model

What It Takes to Deliver, Analyse, Change, and Lead

Four disciplines. One shared foundation. A model for building professionals who can move across project management, business analysis, change management, and leadership with confidence and capability.

Shared Core Competencies

These competencies are required across all four disciplines. They form the foundation every professional builds upon.

Communication

  • • Active Listening
  • • Written Communication
  • • Verbal Communication
  • • Presentation Skills

Stakeholder Engagement

  • • Relationship Building
  • • Trust Building
  • • Expectation Management
  • • Stakeholder Analysis

Facilitation

  • • Workshop Facilitation
  • • Meeting Management
  • • Consensus Building

Leadership & Influence

  • • Influence Without Authority
  • • Coaching
  • • Mentoring
  • • Empowerment

Critical Thinking

  • • Analysis
  • • Evaluation
  • • Reasoning
  • • Judgement

Systems Thinking

  • • Interdependencies
  • • Organisational Dynamics
  • • Complexity Management

Problem Solving

  • • Root Cause Analysis
  • • Solution Development
  • • Trade-off Analysis

Decision Making

  • • Prioritisation
  • • Risk-Based Decisions
  • • Strategic Decisions

Negotiation

  • • Win-Win Solutions
  • • Trade-offs
  • • Resource Negotiation
  • • Requirement Negotiation

Conflict Resolution

  • • Mediation
  • • Difficult Conversations
  • • Resolution Strategies

Emotional Intelligence

  • • Self-Awareness
  • • Empathy
  • • Relationship Management

Business Acumen

  • • Organisational Awareness
  • • Strategic Thinking
  • • Financial Awareness

Training & Development

  • • Resilience
  • • Learning Ability
  • • Innovation

Change Adaptability

  • • Change Principles
  • • Adoption Strategies
  • • Resistance Management
  • • Sustainment

Tools & Techniques

  • • Framework Selection
  • • Method Selection
  • • Technology Utilisation
  • • AI Utilisation

Discipline-Specific Competencies

Each discipline builds on the shared foundation with specialised skills for its unique focus area.

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Project Management

Planning • Delivery • Governance

Primary question: How do we successfully deliver this?

Planning & Control

Scope Management, Schedule Management, Cost Management, Resource Management

Delivery Management

Execution Management, Monitoring & Control, Quality Management

Risk & Governance

Risk Management, Issue Management, Assumption Management, Governance

Value Delivery

Benefits Realisation, Performance Measurement, Project Closure

Procurement & Contract

Vendor Selection, Contract Management, Procurement Lifecycle

Integration Management

Project Charter, Project Management Plan, Integrated Change Control

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Business Analysis

Discovery • Analysis • Requirements

Primary question: What value are we trying to create?

Discovery

Elicitation, Interviewing, Observation, Facilitation

Analysis

Process Analysis, Root Cause Analysis, Gap Analysis, Data Analysis

Requirements

Business Requirements, Stakeholder Requirements, Solution Requirements, Transition Requirements

Solution Evaluation

Validation, Verification, Traceability, Outcome Measurement

Strategy Analysis

Capability Analysis, Business Architecture, Opportunity Assessment

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Change Management

Adoption • Transition • Sustainment

Primary question: How do we help people adopt the change?

Change Strategy

Change Planning, Change Roadmaps, Vision Development

Organisational Readiness

Readiness Assessment, Impact Assessment, Stakeholder Assessment

Adoption

Training, Coaching, Reinforcement

Communications

Change Communications, Engagement Planning, Feedback Management

Resistance Management

Barrier Identification, Resistance Analysis, Intervention Planning

Sustainment

Adoption Measurement, Continuous Improvement, Behaviour Reinforcement

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Leadership

Vision • Culture • People

Primary question: How do we help people and organisations thrive?

Vision & Direction

Vision Creation, Strategic Thinking, Purpose Alignment

People Development

Coaching, Mentoring, Talent Development

Culture Building

Trust, Psychological Safety, Accountability, Inclusion

Organisational Leadership

Governance, Stewardship, Ethical Leadership

Strategic Leadership

Organisational Change, Long-Term Planning, Executive Decision Making

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AI as Accelerator

Rather than being its own profession, AI acts as an accelerator across every discipline. It amplifies existing competencies — making communication faster, analysis deeper, decision-making better informed, and change adoption more scalable.

Research & Analysis
Content Creation
Knowledge Management
Decision Support
Automation
Responsible AI Use & Governance